Disappointed

I am so disappointed on the service I have been getting from Standard bank. Sometime in Aug 2023 I received a notification that my cheque card will be expiring, and I app**** for the new one on the App and asked for it to be delivered at Randfontein branch. Fast forward Nov 31 my card expired. 01 Dec I called to follow-up on the card I was supposed to get, and I was told that it is still with the courier people, and they are waiting for instruction. I was advised to go to the branch for a debit card and the cheque card will be delivered within 3-5 days. I then went to the branch after 5 days or so to get a debit card with the hopes that my cheque card will also be there. Only to find out that it was still not delivered, and I was told to wait for an sms for collection after 3-5 days. I never received the sms. Now we in 2024, I decided to go to Randfontein branch yesterday on the 16th of Jan to follow-up on the card only to be told that I delayed coming and the card has been shredded. How did I delay while I was waiting for the sms notification from you to collect the card as advised? I was then told that they have been sending the sms to the wrong number. Wrong number how, because on your system my contact details are correct? I have been using the same cell phone numbers since I opened the account with you guys, it’s been years now. I do not understand why do you have to charge me R106 for the new card whereas it is a mistake on your side? I will not be held liable for your doings. I have been your customer for many years, and this is the treatment I get from you when in need. I am tired of the ups and downs; I am temporary disabled, and I can’t keep going to the branch because of your incompetence. I need to focus on my health to get better and not being sent up and down by your people, this is too much. I doubt I will ever get that cheque card. Tired of the waiting game. Please urgently sort this out or otherwise I will have to change to another bank which will cater to my needs seeing that you are failing me. This time around the card will have to be delivered to my place at no charge and I should not be charged for the new one also.