TN
Thandi N

1 reviews | Active since Apr 2014

12 May 2015, 14:23

Disappearing Funds

Funds have been disappearing from my account and all I've been told is that the bank is changing the system and all will be fine. As it stands now, there are still funds that are missing from my account. The strange thing is, when you look at my statement, it's as if nothing has happened. I have started collecting every single receipt because when you go to the bank, my question is not answered at all. All I'm shown is my statement which is something you can easily get from the ATM. When I went to Standard Bank last week Thursday, I told them about this, and as usual I was shown the statement which was at R9600, I told them that there is money missing from my account and they said that this has been happening with some clients but with my account, all is well. I transferred R5000 into a beneficiaries account, the balance was R4600 but the next day on Friday, my account was at R4900, this was still insufficient because actually Standard Bank took more than just R300 and since then, no more funds were brought back in my account. <br> <br> Note: When I was there, there was a man who came to enquire about his R20-something rands salary which had also disappeared...ridiculous.

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Replies (1)
Standard Bank
Standard Bank's reply13 May 2015, 14:00
Official
Hello ThandiN,

Thank you for your posting.

Kindly note that a feedback has been sent directly to your email.

Please feel free to contact us should you require further assistance.

Best regards

Complaint Resolution Centre
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