Disappeared Money

<p>Right now I just want to open a account with another bank and close my Standard bank account.</p> <p>On Saturday 29 July I made a payment using cellphone banking paying to another standard bank account but even today the money hasn't been deposited in Recipient's account.<br />I decided to make follow up, I went to Standard bank branch(East Rand Mall) and the consultant was unable to help instead showed me a telephone to contact the "Cellphone banking team".<br />The Cellphone banking told me they can see the payment made and the confirmed I made payment to right account.</p> <p>The funny part of all these is when they told me to pay R350 to recall the money and its not guaranteed that I will get that money.</p> <p>If money was sent to the right account(account has been used before), but was not deposited into the account then what happened to the money?<br />Is this some kind of **** where we have to pay R350?</p>