Disapointing

Highly disappointed in Standard Bank, I have had issues with an online card purchase and 3D secure not sending my OTP but rather declining the transaction, I sent an email to Standard Bank with the query to which I got a response to from a different email address on a Sunday I found this slightly strange as it was a Sunday so I phoned the ***** line trying to find out if I could supply the requested information and if this email address was in fact Standard Bank they were unsure and transferred around until I was told to contact the online store. I then forwarded the email to *** as instructed on the Standard Bank website to which I got no response. I would have though this department would have been the quickest to react in order to protect customers funds. I then thought I would resolve the original query telephonically so I could finalize my online purchase to which I was again just transferred from around for about 20 minutes until the call cut.