disapointed service

Hi I am writing this 2nd complaint ref *** , I want feedback asap , and I want a senior manager to contact me, I was giving the run around since dec , and recently declined my homeloan, whilst nedbank and sa homeloans approved me, which are not my bank, I want to know how does this comply with TCF, I will take this matter to the ombudsman, as I was not treated fairly sa homeloans had the decency to call me, and asked me what I can afford and if I can settle 2 accounts which I did, my own bank doesn't care about the human factor , I have been paying my loan everymonth , I have been a customer more than 10years, nedbank offered my a longer term and higher homeloan amount. I don't even want to talk about the lack of service in the homeloan dept, its shocking. I cant understand why standard cant help , but two others can! I want someone to call me and advise, I want standard bank to better nedbank's offer