DISAPOINTED, DISGUSTED WITH SERVICE

To whom it may concern.

I am very disappointed and discussed with the Service I received from Standard Bank! The approached me for a Credit Card.

When I arrived at the Brits Mall branch to fetch this card, they had a certified copy of my ID on the system which I did not forward to them, how the received this copy is a mystery. Even with the copy of my ID loaded on the system they refused to give met the Credit Card.

I explained to the staff at inquiries that I lost my original ID but I gave them a certified copy.

I went back with my Passport and my drivers license when they told me that if I showed them my drivers license it is also acceptable to receive the Credit Card, but when I got to the branch they refused again, with my Driver's License and my original hard copy Passport!

I walked out of Standard Bank after they refused to help me. I then called to cancel the Credit Card where the gentleman on the other side told me that there is a block on the card and it cannot be cancelled?! How is this possible? The man on the other side was arrogant and very rude towards me. This is totally unacceptable towards me and I will never refer any body to Standard Bank.

I hope this will be resolved as soon as possible.

JP JOUBERT ********** 985