SO
Social O

1 reviews | Active since Jul 2014

27 Oct 2022, 08:58

Disability ************** by Standard Bank's Anncelia De Beer

I submitted a disability claim to Standard Bank which was approved and paid. Unfortunately, by the time my claim was approved my credit was in arrears and handed over for collection. My request to have my card reinstated was ignored by Anncelia De Beer and her team despite it having been escalated to them by the Insurance division. It is shocking that people with disabilities are still being discriminated against by banks who continue to enjoy the exorbitant insurance premiums.

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Replies (1)
Standard Bank
Standard Bank's reply27 Oct 2022, 09:02
Official
 Dear Social Observer

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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