Disability complaint against standard bank

On Tuesday afternoon 13th February 2024 at 15:50pm i received a call from standard bank and i indicated that i was unable to take the call at that moment. at 16:03 i received another call i was still occupied and could not take the call. i asked the person from standard bank to call me later when i could accommodate the call, i never received such a call. around about 17:00 i received a notification from standard bank that my account had been blocked,

When coming to the office on Wednesday the 14th February i received an email from MphoRamavhale, Mpho M <***> requesting me to confirm transactions i performed the previous day, i called standard bank and indicated to them that they blocked my account and that i cant transact, i first dealt with Jason and he performed the security check which i passed the first time around, he could not establish what was wrong with my account and why it had being blocked. i then asked him to call me back as previous encounters with standard bank resulted in a call of more than an hour. i do not have the luxury of such excessive airtime. Mpho and his female colleague contacted me later on and the female conducted the security check and twice i did not pass. i was then informed that i need to go to the nearest branch, i indicated to them that i am disabled i.e blind, reside on a farm in the vanderbijlpark district, did not have any cash on me and as my card was blocked was unable to put fuel in my car to go to vaal mall even if it was possible. on stating what my circumstances were, Mpho and his female colleague informed me that they cannot, i.e did not want to make any compensation for my disabled circumstances. in the heated discussion that followed i indicated to Mpho that if they do not accommodate me, i will take my accounts away from standard bank

i would like to inform the person who reads this complaint that i was in the employ at absa from 2008-end of 2017. During this time i served as the chairperson for the disability forum and also served on the disability support fund. Since we have being in the newly found democracy in south africa since 1994, the conduct of standard bank their unsympathetic conduct towards disabled people and their empathetic conduct towards the south africans in general does not suffice. being from a same industry, the standard bank conduct is not acceptable.

Today 21/02/2024 when i opened my business account it was blocked as well, even though i addressed Mpho's issues a week ago, i therefore have no other resolution but to take my accounts aways from standard bank and i would like to point out that standard bank is not the caring organization they purport to be