Direct debit diapute/Transfer dispute

I have never fell so confused and angry like this, Sandton Standard bank consultant by the name of Mr Phiri is an **** and incompetence human he gave me false information and false hope, I went the to dispute direct debit or transfer diapute, he told me its possible to dispute and he advised me that he lodged the diapute to the relavant team and i should be receiving funds in the next 48 hours mins you i reported the dispute while the transaction was still pending.

To my surprise 48hours that I was promised passed and I went to Chrisani branch (Vosloorus) wow I got a shock of my life when the consultant check on the system the was no query lodged, consultant had to call Sandton branch to find out about my query... Ops they are told that I wont get the funds and transfer dispute is impossible... Guys Standard bank its ripping people money and the consultants are clueless they dont know their jobs and we taking about our money that needs to be safe at all times I WANT MY MONEY its POSSIBLE to dispute direct debit, I WANT my REFUND.