NC
Natalie C
1 reviews | Active since Jan 2014
22 Oct 2020, 18:46
Digital flop
After unsuccessful trying to link an investment account to my online profile, I discovered that my standard bank virtual card has disappeared from my profile. Three calls later and no one can assist me. My call was trfd to digital banking only to be dropped after holding for 15mins each time....so much for migrating to digital platforms, the process is tedious and unsuccess with nothing being accomplished.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Oct 2020, 00:22Hello Natalie, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply23 Oct 2020, 00:22
Official
Hello Natalie, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's replyOfficial
02 Nov 2020, 13:24Dear Natalie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply02 Nov 2020, 13:24
Official
Dear Natalie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***