Digital banking ****

Absolutely shocking how such a big institute conducts their business in such, an unfair manner and yet we place our trust in them. I played numbers for powerball draw on their digital banking platform. Luck was on myside that day. When I reviewed the winning numbers, I was in disbelief that I hit the right number combinations. I was waiting in anticipation for someone to call to break the news to me. To only discover they rejected my ticket for the national lottery powerball draw. It's a one in a life time opportunity to strike gold and get it right. Yet the bank stood in the way and refused me of that opportunity. To make matters worse they are dealing with the matter as if it's a causal thing to happen. I am really disappointed in this. They took my money for the ticket, to only let me know it was rejected. When on my side it said successful. I gave them a fair opportunity to deal with this, but they are not interested at all. Clearly clients are not important and they couldn't careless how they conduct themselves. They don't respond to emails nor calls, yet this information was provided so I can be in contact with someone to deal with the matter.