LL
Lee L
1 reviews | Active since Feb 2026
02 Jul 2026, 14:06
Digital banking query
I had the most terrible waiting time ever experienced in my whole life, contacted Standardbank digital banking support to resolve the issue on my app, yoooo Waited for 2:45 minutes and not even assisted because they knock off @21:00. As it is I can’t even use the app nor do any transactions on the app.
A person could die whilst waiting to get assistance. I am highly highly disappointed with the online services . I can’t ever press what a disgrace having and Dissatisfied mm
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Standard Bank's replyOfficial
02 Jul 2026, 14:12Dear Lee,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely regret the long waiting time you experienced when contacting our Digital Banking support team and apologize for the frustration caused.
We understand how important it is to access your app and complete transactions without delay.
To address this, we are reviewing our support operating hours and call handling processes to reduce waiting times and ensure clients receive timely assistance. In addition, your app issue has been escalated to our technical team to help restore full functionality as quickly as possible
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely regret the long waiting time you experienced when contacting our Digital Banking support team and apologize for the frustration caused.
We understand how important it is to access your app and complete transactions without delay.
To address this, we are reviewing our support operating hours and call handling processes to reduce waiting times and ensure clients receive timely assistance. In addition, your app issue has been escalated to our technical team to help restore full functionality as quickly as possible
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply02 Jul 2026, 14:12
Official
Dear Lee,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely regret the long waiting time you experienced when contacting our Digital Banking support team and apologize for the frustration caused.
We understand how important it is to access your app and complete transactions without delay.
To address this, we are reviewing our support operating hours and call handling processes to reduce waiting times and ensure clients receive timely assistance. In addition, your app issue has been escalated to our technical team to help restore full functionality as quickly as possible
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely regret the long waiting time you experienced when contacting our Digital Banking support team and apologize for the frustration caused.
We understand how important it is to access your app and complete transactions without delay.
To address this, we are reviewing our support operating hours and call handling processes to reduce waiting times and ensure clients receive timely assistance. In addition, your app issue has been escalated to our technical team to help restore full functionality as quickly as possible
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,