WE
Wulf E
1 reviews | Active since Feb 2012
15 Apr 2020, 08:05
DigiMe invitation highly misleading
I get an email inviting me to sign up for DigiMe on the banking app, saying "All you need is your South African ID document, ID number...". When I cannot find the function on my app, and query this, they advise that this isn't compatible with some Android versions. Why not put that on the invitation?
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Replies (1)
Standard Bank's replyOfficial
15 Apr 2020, 08:21Dear Wulf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply15 Apr 2020, 08:21
Official
Dear Wulf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***