Difficulty purchasing foreign currency

I needed to purchase foreign currency for an upcoming trip, I wanted to use the direct delivery option and called the number on the Standard Bank website for the Johannesburg Centre. The phone just rang and rang. I tried to call the line about 10times over 2 days to no avail. I then called customer service to explain the problem and got transferred to 4 different people who were all of no help and didn't know how to assist me.

By this point I was seriously furious as how could no one assist me. I decided to call the number for the Cape Town direct delivery and someone answered promptly. The lady who answered was extremely helpful and gave me an alternate number for the Joburg office which was not listed online. I called and eventually got through to Hassen and when I complained that no one was answering the number listed online, the only number online for the office I might add, he said the lady whose number that is was on leave! What kind of response is that. When I asked why no one else answered her phone since its the only number available he said they could not leave their desks to answer cause they had money on it. Now we live in modern times where one doesnt need to leave a desk to answer someone elses phone, but I guess Standard Bank still lives in ancient times where they dont have this technology. When I suggested they need that service, he then went on to say he could not answer her phone cause he was always busy.

I find it utterly ridiculous that the only number listed online for this office goes answered for the 2 days I tried to contact it, when the lady whose number that is, is away on leave. So now must I and all other customers delay our travels and requests for currency while she is on leave. There really needs to be a system in place where someone is always available to answer the number online and also the email address for the office should also be listed online as it is not at the moment.

I was then told to fill in the form and email the request. Hassen did not even offer to email the form to me and I had to download it online. After this I downloaded the form online and filled it in and sent it to the email address as I was told to do. The next day I get an email back with a different form to fill in! So the one online is not the latest version!

At this point I think the whole of Standard Bank is useless and have seriously questioned changing banks for better service cause honestly I have found this whole experience irritating and unprofessional when one pays a lot for banking charges and services.