DIFFICULTY GETTING INFORMATION AND STATEMENTS FROM STANDARD BANK

We've taken a student Loan back in 2018. To date we have not received any statements. We get phone calls to pay the outstanding amount daily and at the same time we request the Standard Bank Agent to send us a statement to assist us in knowing what is owed. The same agent will again phone tomorrow and the next day and the next and talk to you as if they never discussed the situation with you before. This means we have to repeatedly explain the situation and AGAIN request the statement. I cannot believe the level of ***********'s the staff has. Going to the branch is of NO help as they tell you to contact the Student Loans department. When dialing the number on the internet is says "the number does not exist". Pathetic to say the least.