Difficulties in a app

Here’s a formal complaint you could use:

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Subject: Difficulty Logging into Standard Bank App on New Device

Dear Standard Bank Customer Support,

I am writing to express my frustration with the Standard Bank mobile app. Since switching to a new phone, I’ve been unable to log into the app despite multiple attempts. Each time I try, I receive an error stating that my email address and phone number are linked to other accounts, even though I only have a single account with Standard Bank.

This issue is causing significant inconvenience, as I rely on the app for managing my finances. I would appreciate prompt assistance to resolve this matter, so I can regain access to my account without further difficulty.

Thank you for your attention to this matter.

Best regards, Peter Mashamaite