Difficulties closing my cheque account

I'm experiencing huge difficulties closing my account which monthly fees is R100. I went to Parow mall branch on a Saturday and the lady said I need to come during the week as the Brach manager needs to be present when I close my account. I went to the branch where I opened my account (Vangate mall) yesterday and the person that helped me was playing Maroon 5 music and completely ignored me. When I asked if the transaction is complete he just said "Yes". I had money in the account and wanted it to be transferred to my Credit card which was R1950. Today I discovered only R1000 was transferred and that my account is still open. This is a huge inconvenience as getting time off for this is difficult and when I took off time the matter is still not sorted. Every time I go there they ask me why I want to close it. What business is it of theirs? This is the reason why because they have shocking service and cannot compete with Capitec, FNB, Nedbank etc. Now I have to pay for their incompetence and go stand in a queue again.

Shocking:(