KP
Kuben P
1 reviews | Active since Jan 2018
05 Oct 2020, 15:09
Difficult! Worse! Longer!
Just called SBVAF 05/10/2020 at 14:39 pm for a simple request of my logbook. I could hear the consultant perfectly so could she hear me but once she transferred me to V&AF the phoneline was pathetic . It took 15mins to just for the consultant to get my name and ID number. He didn't even bother to suggest calling me back which I then did as I was paying for his poor phoneline. He never contacted me since! Why is customer service so bad?
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Replies (2)
Standard Bank's replyOfficial
05 Oct 2020, 15:17Good day Kuben,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for posting your comments.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for posting your comments.
Kind regards
Complaints Resolution Centre
Standard Bank's reply05 Oct 2020, 15:17
Official
Good day Kuben,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for posting your comments.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for posting your comments.
Kind regards
Complaints Resolution Centre
Standard Bank's replyOfficial
08 Oct 2020, 16:37Good day Kuben,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
Standard Bank's reply08 Oct 2020, 16:37
Official
Good day Kuben,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on 08/10/2020.
Kind regards
Complaint Resolution Centre