1 reviews | Active since Mar 2012
Difficult to resolve issues
<p>I was unemployed for 8 months and was in contact with the below email addresses from time to time detailing this fact and that my phone is suspended and cannot make calls:</p> ********** ********** ********** ********** ********** ********** ********** <p> </p> <p>I also made payments (not full installments) as and when I received money for freelance work.</p> <p> </p> <p>Despite the above, not one department/person (bar home loans and Mpho Hlongwane who were both very helpful and accommodating) responded or took my position into account. What happened to all my emails? Ignored? I've received two requests to pay account balances in full...I'VE BEEN UNEMPLOYED FOR 8 MONTHS! NO SALARY FOR 8 MONTHS! Where do you expect me to find R100,000+? Seriously.</p> <p> </p> <p>Now to add to my frustration, my current account was (understandably) handed over to legal as I was overdrawn and the account blocked. Since then, I found employment in May and my salary paid into the abovementioned account. Now I cannot access these funds and Standard Bank is making it almost impossible to resolve this issue. I was informed yesterday that the block has been lifted yet I still cannot transact, even the banking app has no options under the Transact section.</p> <p> </p> <p>I understand the fact that card is a separate division from home loans from personal loans etc. but surely you use one system?</p> <p> </p> <p>I don't know how many more email addresses I need to include in the above mailing list in order to resolve all issues.</p>
Dear Customer
Thank you for posting the message and allowing us the opportunity to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***
Best regards,
Dear Customer
Thank you for posting the message and allowing us the opportunity to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***
Best regards,
