Different answer

As I explain about how difficult to get excess to talk or need information from standard bank funeral plan department,came the problem I was expect,sadness happen,so we try to ask them through the branch,then they put through,if we Qualify if somebody passed away,they check our policy and give us assurance that if death happens, we Qualify to claim,few day,sadness happen,we go claim,the answer was we did not qualify,now they ask us to provide who we did talk to,but they say all their call recorded for quality purpose, they promise to come back with record,now is 1 week,quit