Did what my private banker did not !

Caroline from Bracken City branch of Standard Bank deserves a promotion and a medal - she sorted out what was becoming a catastrophe in 10 minutes, that my private banker could not do in 2 days !<br> On the 25th of February 2015 I deposited a cheque into my banking account and immediately phoned Hezekiel Net****ungulu, my private banker as I have special clearance on my account for bank issued cheques (which this was). He promised to attend to this and phone me back. I had still not heard anything by the morning of the 27th, and called in. Only to be given the run around and not receive the promised return calls. By that evening the cheque had not been cleared and I was told that the branch where the deposit occurred would attend to it on Monday - the branch now has to clear cheques ??? This would have resulted in me losing a great deal as it was not only month end but financial year end. <br> I phoned the Bracken City branch the following morning as they opened and spoke to Caroline. She phoned me back, as promised within ten minutes to tell me all was well. Great service from Caroline - thank you.<br> In fact, I always have great service from the Bracken City branch.