Did they closed down?

Over 2 months after a severe storm our home is still badly damaged and the insurer Standard Bank refuses to come back to us. We have tried about 30 times over several weeks many times to phone or email them. I even tried to go through my Private Banker and they don’t also pick up their land on cell phones. Private banking’s indifferent emails just get forwarded to Standard Bank Insurer’s black-hole. Zero response and the rain damage inside the home is getting worst and we have no idea what is going on. I hope they will respond to using HelloPeter as a channel to communicate?