DID SBSA LOSE THE PLOT?

I got a message that a credit card that is not in my posession would be stopped. Obviously ignored that message. Well 2 days later my card got stopped. Apparently my FICA documentation is out of date. They are not sure what happened to all the PROOF OF RESIDENCE documentaion I supp**** every time I pick up new card. Then trying to close the account? No you cant!!! We will keep it open but stopped and charge you a monthly fee for a card that does not work until you supply PROOF OF RESIDENCE!! The last call to their FICA department , after being transfered all over the place, resulted in the phone being hung up in my ear by the consultant.