Did not receive my allowance this month and there is no communication

I'm very dissatisfied with @bencare standard trust limited . From receiving a shortage of my monthly allowance to no allowance at all.Im really failing to understand why I'm not being addressed when there is a challenge faced regarding them sending my monthly allowance this month. I have been receiving a shortage of my allowance for 3 months now I had to call all the time in order to get the full amount ,they said I won't experience the problem this month but instead I experienced a bigger problem which is not receiving the money . Today is the 6th and I was supposed to receive the money on the 2nd , when i call I'm told that I'm number 200 on the que and the money will be processed after 48 hours since from Monday.Im really frustrated and stressed because I use the money for food now I don't even know what to eat because I haven't received any money and there is no communication please help.