Did not order card and no feedback

At the beginning of September i went into the Cresta Standard Bank branch with my spouse to order a spouse card on my cheque account. We filled in all the paper work and she was given a temporary card and was advised that the card will be available in two week for us to collect from the Benmore Gardens branch. After not receiving any feedback after two weeks i called the Benmore Gardens branch and asked if the card was ready for collection. They confirmed that the card is not there and according to their system no card was ordered and i had to go back to cresta and ask for them to submit the forms again. I was recently in a car accident and cannot walk so i cannot go to the branch. I called Cresta branch and they advised that they will request the consultant that did the application to resubmit it its been over week now and no one has called me and the card is still not ordered. If this request is not resolved in the next 48 hours i will be moving my portfolio to another banking institution.