Did not give feedback as promised.

Good day<br> <br> I called Standard Bank Home Loans regarding 2 issues with my Home Loan account. <br> <br> For the first issue I have had to call the call centre three times, and I am still without feedback. The second call had promised me that I would receive the requested information within 3 working days. After 10 working days I did not receive the requested information. During the third call (the consultant was called Mpho) I was promised again the information after 2 days, because the previous consultant did not put through the request as they said would. I have still not received the information after a further 3 working days. I requested Mpho to call me to confirm the request the next day, but did not get a call.<br> <br> For the second issue, which was also discussed in the third call above, it was recommended that I speak to the team leader, however, I was forwarded to a 'specialist'. The specialist was called Nandi, I believe. She said she would call back with feedback on my query the day after. It has been 3 working days and no call. <br> <br> NOW WHAT! The branches are useless because they have to call the same call centre and are put through the same inflexible routes.<br> <br> WHO CAN I SPEAK TO?