Did not clear my itc.

I have paid up letters for accounts that I had with Standard bank. It however now seems that they did not forward these letters to Compuscan and Experian. So now I have waisted almost an hours worth of airtime to get to the right department only to get 'we are offline' again with no concern for what their lack of service means to my life. This is now the second time I have to do this with Standard bank as I had to get my name clean on Transunion as well. Could somebody in the department please do what they are supposed to and send my letters to the required ITC company's. The paid up letters were issued to me in 2016 allready. It would be greatly appreciated if you could solve this issue asap.