DID NOT CANSEL DEBIT ORDER AND STILL DEDUCTING

COMPLAIN ***: I PAID MY STUDENT LOAN AND THE BRANCE MANAGER THANDI TOLD REBECCA TO CANSELL THE DEBIT ORDER. BUT SHE DID NOT DO IT. THEY ARE STILL DEDUCTING MONEY FROM MY ACCOUNT. FIRST THANDI SAID IT WAS INSURANCE, BUT I NEVER TOOK ANY INSURANCE. THEN SHE TOLD ME 31 MARCH PAIMENT WAS NOT PAID. I SHOW HER MY BANKING DETAILS AND IT WAS DEDUCTED. THANDI SAID REBECCA IS NO LONGER WORKING AT HARTSWATER BRANCH. THERE IS NO ONE THAT WOULD TAKE RESPONSIBILITY.