Did not call back

I contacted the Standard Bank at The Glen shopping centre yesterday (3 March 2015) to arrange to speak to a financial/investment advisor. The advisor I was initially planning to consult with (Gerard Potgeiter) has now left the branch. I was told that another advisor, Wilna, would be the person I would have to speak to. I gave my name and contact details and was told she would call me back to arrange an appointment. This was all done within business hours and by the end of the day I received no phone call. I still went in and was told that she was now the ONLY advisor they had at the moment and there was a queue to see her. When I got home I contacted the branch again to enquire why I was not contacted and the lady on the phone remembered me and assured me that she did pass the message onto Wilna to call me. So first of all, why was there no replacement for the advisor who left, and more importantly, why was I not contacted like I was promised? My schedule is very tight and this incident did nothing but waste my time. Due to the lack of interest in contacting me, I am seriously considering taking my investment to Nedbank instead as I am sure I will not have this problem with them.