Did I expect anything else from Standard? Pathetic!

I have been struggling for more than 2 weeks to increase my EAP. In spite of being a client for more than 15 years, Standard claims that I haven't enough funds to request the increase! I followed the steps set out by my private banker to phone the private banking dept and spoke to Avela. He refused to increase my limit. Eventually after having tried twice to phone the banker's assistant and once the banker, the assistant called me back. After asking both her and Avela why do they think I will request an increase in my EAP if I didn't have funds available, they simply stayed mum and said it is the bank's requirements. This is pathetic. Avela also refused that I spoke to a manager in order to vent my frustration with them. Standard has lost the plot and doesn't know what it takes to keep business clients happy.