DP
Dalene P
1 reviews | Active since Mar 2021
17 Apr 2021, 00:24
Diabolical email and telephonic customer support
Standard Bank´s email and telephonic customer support is in a shambles. Apart from waiting more than a week for a reply to emails, no-one takes accountability for my issue. Instead of someone reading my email properly, understanding my issue and replying meaningfully, all I get are the standard platitudes, and requests for more security questions to be answered, each time from someone different. Calling Standard Bank from overseas has cost me a fortune. They don´t have a toll-free line for customers now living overseas. I have been with Standard Bank for over 40 years, but my relationship with them is drawing to a close. Their email and telephone customer support staff are all completely useless.
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Replies (2)
Standard Bank's replyOfficial
17 Apr 2021, 02:35 Hello Dalene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply17 Apr 2021, 02:35
Official
Hello Dalene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
DP
Dalene P's updateReviewer Update
17 Apr 2021, 13:15Your reply is the stock-standard reply which you post to everyone who writes a review. There is no point in replying with the same platitudes to everyone who writes, each with a different, individual issue. I have no confidence whatsoever that this will be addressed as a matter of urgency. Only once my issues have been resolved, will I believe it.
DP
Dalene P's update17 Apr 2021, 13:15
Reviewer Update
Your reply is the stock-standard reply which you post to everyone who writes a review. There is no point in replying with the same platitudes to everyone who writes, each with a different, individual issue. I have no confidence whatsoever that this will be addressed as a matter of urgency. Only once my issues have been resolved, will I believe it.