ME
Margaret E
1 reviews | Active since Nov 2014
04 Sept 2022, 11:57
Diabolical delivery service from Standard Bank
I actually don't even want to click on 1 star as their delivery service is so pathetic.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 Sept 2022, 12:04Dear Margaret,
We have noted that a previous complaint was logged regarding card delivery delay.
We truly apologize that this has been your experience. We wish to get clarification on this matter as our records reflect that the card is at Lakeside branch.
Should this not be the desired location. We would be glad to ensure that card get delivered to your preferred branch.
We have noted that a previous complaint was logged regarding card delivery delay.
We truly apologize that this has been your experience. We wish to get clarification on this matter as our records reflect that the card is at Lakeside branch.
Should this not be the desired location. We would be glad to ensure that card get delivered to your preferred branch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Sept 2022, 12:04
Official
Dear Margaret,
We have noted that a previous complaint was logged regarding card delivery delay.
We truly apologize that this has been your experience. We wish to get clarification on this matter as our records reflect that the card is at Lakeside branch.
Should this not be the desired location. We would be glad to ensure that card get delivered to your preferred branch.
We have noted that a previous complaint was logged regarding card delivery delay.
We truly apologize that this has been your experience. We wish to get clarification on this matter as our records reflect that the card is at Lakeside branch.
Should this not be the desired location. We would be glad to ensure that card get delivered to your preferred branch.
Kindest regards,
Standard Bank Hello Peter Team
ME
Margaret E's updateReviewer Update
04 Sept 2022, 17:58If you actually read my comment you might have noticed I want it couriered to me. I DO NOT want it delivered to a branch! Is that so difficult??
ME
Margaret E's update04 Sept 2022, 17:58
Reviewer Update
If you actually read my comment you might have noticed I want it couriered to me. I DO NOT want it delivered to a branch! Is that so difficult??
Standard Bank's replyOfficial
05 Sept 2022, 07:30Hi Margaret
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply05 Sept 2022, 07:30
Official
Hi Margaret
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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ME
Margaret E's updateReviewer Update
06 Sept 2022, 17:15Still waiting for the management team of Standard Bank to contact me.
ME
Margaret E's update06 Sept 2022, 17:15
Reviewer Update
Still waiting for the management team of Standard Bank to contact me.
Standard Bank's replyOfficial
07 Sept 2022, 08:03Good Morning Margaret
We will flag this matter with our team and request a call back.
We sincerely apologize for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
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We will flag this matter with our team and request a call back.
We sincerely apologize for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Sept 2022, 08:03
Official
Good Morning Margaret
We will flag this matter with our team and request a call back.
We sincerely apologize for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
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We will flag this matter with our team and request a call back.
We sincerely apologize for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
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