Diabolical Delivery Service

After TWO months of waiting for my card to be COURIERED to me, I receive a phone call from Thabisile - Social Media - about my card being at Lakeside Mall. Sigh!! After explaining through gritted teeth I AGAIN said I want my card to be COURIERED TO ME AT MY PLACE OF WORK! I really demand a letter of apology from the "Management Team" plus the fact that I must now pay for the courier service????? After all this agitation! Really??? Then I receive an SMS asking me if I have felt the excitement of getting cash back in my pocket after using my card????? I am lost for words. You should all hang your heads in shame!!! The worst of it is that Thabisile doesn't even work for Standard Bank I presume, yet she received the brunt of my utter disgust in this shocking delivery service!!!