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puseletso M

1 reviews | Active since Oct 2014

07 Sept 2026, 16:06

Dha system offline and poor service

Dha system is offline only at standard bank was at Mall @ carnival on the 3/ 09/2026 opened a account and no bank cards where linked instead was given sum 1 account because consultant was sales driven claimed I can link it to the sum1 account when I tried to log on to the internet there was nothing. On 4th went to Tsakane branch to enquire but was not helped claiming that I cant be verified I have an account with FNB and Capitec thinking maybe there's ***** on my acc I was verified using the same Dha system. Today is 7th apparently the consultants where supposed to send an email to verify my details, still nothing was done. Sies Maan such poor service I am still at the bank at 16:00 from 13:00 still no help does home affairs Dha system not work for Standardbank only. Standardbank wake up... I am very upset

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Replies (2)
Standard Bank
Standard Bank's reply07 Sept 2026, 16:19
Official
Dear Puseletso, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply09 Sept 2026, 11:20
Official
Dear Puseletso,

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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