Devastating Service and Disrespect of the Highest Order

Standard Bank Mega City, gave me a devastating and disrespect of the highest order. Went to the bank to do 2 transfers, as I normally do. The consultant who assisted me was rude, and showed me not willing to help, funny body language. I gave Him 2 transfer forms, signed by signatories, and my ID card, for verification. He asked me do you sign in this account, I told Him I do not sign, however there is an instruction that I can submit this documents. He asked me who will sign the printed document, I sad no one because of this form that is signed by the signatories, as an instruction, and we always bring this forms for transfers and they do not print any document for signatories to sign. then He said I will put Him into trouble with this. He left , saying He will ask for authorisation. On His return he told me they will only process 1 transfer, the other transfer, Both signatories must come to the bank. I told Him its not possible, because of His attitude, I left, and I went to another consultant. She then processed it, when she went for authorization, it was declined by the manager. I, then ask to speak to the manager, The manager told its not allowed, to my surprise I ask Her how is that possible because we always bring this form, she said it was wrong all along. Signatories must come to the bank, I did not agree with Her, She then told me this is risk, there is something fish about this transaction, I ask her, is this not a Bank form, that we have been using all along, She was rude, and told me she is taking this to RISK department, because it wrong, it should be done this way, I felt insulted, because we have been using this transfer forms for past years, and the rudeness that they presented to me. spending hours in bank waiting for me to be treated with such disrespect. I believe Mr Letlhogonolo Gaudi, the consultant, and Branch Manager of Mega City, they do not represent the interest of Standard Bank and the values. I left the bank, not knowing what is going to happen with that transaction, because they clearly told me its not allowed, However this is their form and signed by the relevant signatories, and we always use this form to transact, Either they don't know, what they are doing, or they don't respect the Bank customers. I understand they must follow the Bank processes However respect should be observed, and consistency is important. I will personal advised my Bosses/manager to CLOSED this account and we look for the bank that will treat customer with respect and dignity.