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Item: Standard Bank
Rating: 1
Author: Sizwile K

I have been trying to change my email address and cellphone on my profile for over 6 months now and still it still reflects the old one that i no longer have excess to. I cant even do online banking anymore. Ive have been in and out the branch but they keep telling me it will be sorted, this is just an inconvenient if i have to view statements or do transactions. Please sort this out or train your staff to be more efficient.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

15 Jan 2020, 05:19

Hello Sizwile

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply15 Jan 2020, 05:19

Official