DK
Debbie K
1 reviews | Active since Jul 2018
16 Jan 2019, 10:22
Destroying small businesses
Standard Bank Business Service is extremely poor. I opened a Business account in October 2017. As a small business, there are no benefits that this bank is offering me except increased banking and service fees.
I concluded an online transaction to purchase training materials for my business. I received an SMS that my account was put suspended and that I needed to contact the ***** line. I contacted the ***** line and had to hold for more than 10 minutes for this bank to resolve their own mistake! How arrogant, frustrating and inconsiderate!!!
Bad, bad, service to Small businesses!! Unacceptable.
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Standard Bank's replyOfficial
16 Jan 2019, 11:03 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply16 Jan 2019, 11:03
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***