Desroy Swartz, Resolution Centre

I recently had a horrible experience with Standard Bank and I had sent in 2 emails about cancellations the insurance I have with them and the actual cheque account. I was ready to just jump ship and change banking accounts until a guy from the resolution centre named Desroy Swartz called me and actually listened to understand not answer, he listened and found a solution. I am writing this with the hope that Standard Bank rewards this particular person because he actually cares, he is customer orientated, at this point he is the only reason my cheque account is still active is him. Thank you Desroy!!!