FC
Fabian C
1 reviews | Active since Nov 2016
27 Oct 2020, 11:13
Despondent
Still your home loans division doesn't respond to my emails and chose to ignore my request flat out. I have not been included in any communication even though I pay the bond. It is just common etiquette to respond to clients emails if you read them. You can do better
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Replies (2)
Standard Bank's replyOfficial
27 Oct 2020, 17:11Dear Fabian Crocker
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Oct 2020, 17:11
Official
Dear Fabian Crocker
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
29 Oct 2020, 15:54Good day Fabian,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre
Standard Bank's reply29 Oct 2020, 15:54
Official
Good day Fabian,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre