Despicable Standard Bank

I try to pay something online with takealot. I have sufficient funds. When redirected to Standard bank for payment, im told my email on which I want to receive my OTP, is 'not associated with my profile.' When I them tried to use my cell, I get a message on Takealot, that an error had occurred. I buy R55 airtime for the call I have to make to Standard bank customer care. I hold whilst they torture me with their horrific hold music. A lady answers, cant help me, connects me to another person who won't be able to help me. More music and then the R55 is gone and Game Over. Congratulations you never fail to disappoint Standard Bank.