Despicable Service - Standard Bank VAF

Despicable Services.

1. Standard Bank VAF Department Very long story but will do my best to capture all the important information. I am actually in tears as i write this review. My car was settled in August 2009 and standard bank VAF refuses to send me the title papers. They state that the account is currently with their Legal Department. How ridiculous it is that the account could have been handed for legal action and 12 years later no action has been taken. Even worse, how do you hand over a paid up account? Every time I phone the number ***, that I have been given by the Kaalfontein Centre branch: its either it rings twice and goes to a voicemail or it does not ring at all. I need this matter to be resolved very urgently. What i dont understand is why did they have to refund me the R6000, which they claimed was overcharged on my account. At the time, i have been making payments to my VAF account but were not allocated accordingly. I am frustrated and extremely unhappy. Can someone please action this urgently.