Despicable service from Standard Bank! Stay away please!

My helper mistakenly sent R2520 on the 28th of March, to the wrong account number after she got paid, she sent the funds to account number *** as opposed to the intended account number of ***. She realized this on the 30th of March and went straight to Standard Bank Fourways Mall to report this matter. She was told the incorrect account she had sent the funds to did not exist fortunately and she needed to complete a Recall Form in order to get the funds back into her account in 5 days. She was told that she would need to incur a fee of R30 for this. Yesterday was working day 5 and the funds are still not in her account. This morning we called Standard Bank General Banking and we were sent from pillar to post. The first 2 consultants did not even open her profile but simply told her that is a branch process and they did not know about it and she needed to complete a recall form and pay R310 and even then she is not guaranteed if she will get her funds! The consultant then moved us to Digital banking - not sure why. They moved us back to General banking who looked through her profile and she confirmed she could not see that any forms had been registered or submitted on the system and therefore she would have to go back to the branch and follow up! She went to the branch and a different consultant told her that she had completed the incorrect forms! And they now needed to check if her money was still in the account even though the first branch consulted had said the account number was non-existent! The branch consultant today then says they would need to investigate this incorrect account number to see if it was active and that would take 48 hours!!! What nonsense is this?! Surely anyone at a branch could punch in an account number and see whether its active or not! One branch consultant says one thing and another says something else! Consultants on the phone also say different things to branches! Standard bank a few years ago closed down multiple branches and yet still a client of yours cannot get sufficient assistance on the phone! What was the point if your branches work differently to the rest of your network! This is appalling! This poor woman is R2520 out of pocket and she has been sent from pillar to post because Standard bank doesnt give a damn about the poor! Can you please give us clarity on this matter urgently because this is a mother who is meant to ensure her child's school fees are paid! and time is not on our side! My helper's name is Flory Maleboleli Marai and contact number is: ***, she is not fluent in English, the number below is mine *** but you may speak to her using a Sesotho consultant