Despicable service

<p>I entered standard Bank Rosebank branch this morning at 9am, 11-05-2017</p> <p>i was the one of the first customers in at the time. </p> <p>I was asked to come to the teller (left of entrance) when walking in. </p> <p> </p> <p>I proceeded to explain that I needed help with loading a beneficiary and making a payment to that beneficiary. </p> <p>The person helping me (male) then asked me to go outside to do the actual transfer after loading the details. </p> <p>I explained that the reason why I was there (in the first place) was to be assisted in getting the transfer done inside and avoiding the ATMs. </p> <p>He then went on about the cost of doing it inside as well as asking me what I earned every month and when my salary came into my account. ?? </p> <p> </p> <p>I further explained that "all I wanted was to do a one time transfer" "that is why I am here" "And I don't want any confusion, that's why I want to do it inside the branch and not outside" </p> <p> </p> <p>once i I had said that, the lady working on the teller next to him started to talk about my situation to the customer in front of her, saying things like "we don't do it on this side" (This being directed not to me, but a random customer who has nothing to do with my situation) </p> <p> </p> <p>After waiting almost 20 mins while he played with his computer and gave me random things to sign, he eventually asked me to go to a different section because "I was in the wrong place to get beneficiacires and transfers done" </p> <p> </p> <p>Standard Bank, I had asked upon entering where to go to get help with the above. My time was wasted and to put the cherry on the cake I have to listen to your staff (who clearly need some training on "standard" "service requirements" in a bank, and maybe even etiquette... </p> <p>Appalling customer service to start the day. </p> <p>Thanks, </p> <p> </p> <p>Skez. R</p> <p> </p>