CE
Charl E

1 reviews | Active since Aug 2011

18 Jun 2019, 16:01

Desperate Bank.

My wife and myself have been harassed for a number of months by your card division. At first we failed we believed they were ********** as my account was closed for some months and they refused to giver reason for their call. They also attempted to solicit personal information. You closed the card account and the positive balance returned to my account as was agreed by us. You are now apparently, some months later, scrumptiously attempting to claim for extra charges on this from this account. This would be a violation of our agreement that we made at the time. I can understand that you as a bank are getting desperate for funds. Please, rather don't take it *******ly from your customers. This is bad strategy that you are now following and you are going to lose more customers than you are currently doing.

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Replies (2)
Standard Bank
Standard Bank's reply19 Jun 2019, 11:17
Official
Dear Charl 
 Thank you for posting a comment.
  
 One of our consultants will be in contact with you as soon as possible.
  
  Regards,
  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Jun 2019, 10:15
Official
Dear Charl 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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