Desperate about service from Standard Bank Credit Department

Item: Standard Bank
Rating: 3
Author: Genny B

I do not think the staff at Standard Bank actually read the emails sent to them. I was granted a payment holiday as I lost my income, however, I still receive sms' regarding outstanding payment. I am really at a loss for words

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Nov 2021, 13:48

Dear Genny B

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

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Standard Bank's reply02 Nov 2021, 13:48

Official

Dear Genny B

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

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Genny B's updateReviewer Update

02 Nov 2021, 15:00

I think this is the 2nd or 3rd apology I received. But the problem is not rectified

Genny B's update02 Nov 2021, 15:00

Reviewer Update

I think this is the 2nd or 3rd apology I received. But the problem is not rectified