1 reviews | Active since May 2018
Describe your Banks service in 3 words?.....Abysmal, Shocking and Attrocious
I called the private banking call center on Monday 07 May 2018 to make adjustments to my overdraft facility. I have still received no response and have been taken from pillar to post. Nobody knows what is happening. How does a change take 3 days? I assumed as a private banker these issues would have been eradicated however I have been mistaken. I am appalled by the abysmal service I have received.
My private bankers have however been extremely helpful in trying their best to clear the confusion and help reach resolve to the issue.
This is unacceptable. It seems like a team effort between myself and my bankers to get ahold of someone to sort this out and come to a conclusion. How is this possible?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for taking your time to bring this to our attention.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kindly be informed that your application is receiving a special attention from our Credit Division at present, and your private banker will revert to you soon with feedback.
We apologise for the delayed feedback, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for taking your time to bring this to our attention.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Kindly be informed that your application is receiving a special attention from our Credit Division at present, and your private banker will revert to you soon with feedback.
We apologise for the delayed feedback, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***