1 reviews | Active since Sept 2017
Deregister of my vehicle on NATIS- complaint ***
On the 1st of July 2017, I went to Doornpoort Post Office to renew my vehicle license disc, to my surprise I was told that my car registration was deregistered last year September by Stannic Credit Control. I made a phone call on 3rd of July 2017 to Standard Bank Call Center to find out what was happening, nobody knew what I was talking about. I was sent to 3 different department without any assistance. I spoke to Wentzel, Phumzile, and Mohau. On 31st of July Mohau Sithole sent me an old copy of Natis which showed that my car was not deregistered. Then I lodged a complaint with the complaint resolution department and I was provided with Ref: ********** 186, and Colin Kriel was assisting me. On 10th of August I received an e-mail from Colin stating that the re-registration was completed. Again, I went to Post Office on Saturday 02 September to renew my vehicle license disc I couldn’t, I was told that my car registration number doesn't exist. WHAT AM I PAYING FOR IF THIS CAR REGISTRATION DOESN’T EXIST? This nightmare doesn't want to end. I've paid +/- R5000 to personalize my car registration. I'm not prepared to pay another money for it, please can someone at Standard Bank go and renew my vehicle disc with the registration that I have paid for, AND COURIER IT TO ME. I am not prepared now to have this ups and downs, I am spending my time my money to fix this mess that no one has bother to call me and I informed me. PLEASE NOTE THAT I AM NOT GOING TO PAY ANY PENALTIES FOR THIS. I HAVE TRIED TO FIX THIS ISSUE SINCE FIRST OF JULY 2017, I HAVE TAKEN TIMES OFF. I HAVE CALLED YOUR CALL CENTRE, I HAVE LODGED A COMPLAINT. AGAIN, I AM INCOVINIENCE HERE BECAUSE I MUST USE PUBLIC TRANSPORT. THIS COMING SATURDAY I MUST ATTEND FUNERAL IN LIMPOPO AND I CNNOT USE MY CAR
UNHAPPY FRUSTRATED CUSTOMER ?
Dear Gloria
We thank you for posting the message and allowing us the opportunity to investigate the matter.
We will be in contact with you as soon as possible,.
Regards,
Complaint Resolution Centre
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Dear Gloria
We thank you for posting the message and allowing us the opportunity to investigate the matter.
We will be in contact with you as soon as possible,.
Regards,
Complaint Resolution Centre
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
