DEPRIVED SERVICE

Transferred money from my FNB account to my Revolving account, an amount of R2500 and I failed to informed them not to debit my current account to Revolving account, so I went to the branch (Benmore) the dude that apparently doesn't know what hes doing logged a service for the money to be reversed only to find out he didn't do it correctly only found that out after I called Standard bank ***which I opted for 5, then after holding for a good 17 minutes they put me through to a number that no longer in use ***(Sizakele), what kind of bull **** is this? how come she doesn't know when the number is no longer in use? don't they get an update? why wasn't the number updated?, went back to the ***and from there I was holding for another good 9 minutes only to be told that I should call ***which I was on the line for another good 13 flippen minutes, after Andy answered the call he tells me that I should go back to the branch as he cant help me, why did Senja say I should call that number if checking the status of my reversal cant be done over the phone? 2nd time this service is happening and I didn't say anything before, returned my card without a call