JS
Johannes S

1 reviews | Active since Dec 2016

27 Mar 2018, 09:53

Deposits on My Updates not working

I have a problem with My Updates on my cheque account .I get an sms for all payments but i do not get an sms for Deposits i was at the branch 3 times thy said thy did fix it but still i do net get any sms if a Deposit goes in thy said it was my cellphone but why then would i recieve all outgoing transactions but no Incomming

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2018, 10:43
Official

Dear Johannes Adam Steyn

Thank you for your posting.

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Apr 2018, 08:54
Official

Dear Johannes Adam Steyn

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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