RB
Rodney B

1 reviews | Active since May 2015

13 Jun 2016, 16:00

Depositing money to your institution should be easy and cost free

<p>on 12 and 13 June 2016, i tried to deposit cash to a atm but on both instances i was unable to do so, because of these atm's not working the way they should i decided to deposit the money at a teller and then i was charged for depositing the money at a teller and not at a atm.</p> <p>Why should one be charged at a teller but not at a atm for depositting cash?</p> <p>Personally i think you should reverse these two options of depositting funds, as making a deposit at a atm is risky as it is outside the bank and one can only deposit 50 notes per transaction.</p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply14 Jun 2016, 07:17
Official

Good day Rodney

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply14 Jun 2016, 08:54
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********